Refund policy

Thank you for shopping at l'artisans d'Horlogerie. We take great pride in providing high-quality watches to our customers. This Refund Policy outlines the terms and conditions for requesting refunds on purchases made through our store. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds:

1.1. We accept refund requests only in the following circumstances:

a) If there has been a mistake with the watch on our behalf, such as incorrect model, color, or size.

b) If the watch received is damaged or defective upon arrival.

1.2. We do not offer refunds for the following situations:

a) Change of mind or personal preference.

b) Normal wear and tear of the watch.

c) Damage caused by misuse, accidents, or improper handling.

d) Damage caused by water exposure, unless explicitly stated as water-resistant or waterproof in the product description.

  1. Refund Process:

2.1. To request a refund, please contact our customer support team within 7 days from the date of delivery. You can reach us via artisanwatchmods@gmail.com, providing the following information:

a) Order number

b) Detailed explanation of the issue

c) Clear photographs or videos showing the problem, if applicable

2.2. Our customer support team will review your request and determine its eligibility for a refund within 2 business days. We may request additional information or evidence, if necessary, to process your refund request.

2.3. If your refund request is approved, we will notify you via the contact details provided during the request process. The refund will be issued in the original form of payment used for the purchase, unless otherwise specified.

  1. Return Shipping:

3.1. If a return is approved for a refund, we will provide you with instructions for returning the watch. The return shipping costs will be borne by the customer, unless there has been a mistake on our behalf or the watch is damaged/defective upon arrival.

3.2. We strongly recommend using a trackable shipping method when returning the watch to ensure its safe arrival. We are not responsible for any items lost or damaged during the return shipping process.

  1. Refund Processing Time:

4.1. Once we receive the returned watch, we will inspect it to verify the eligibility for a refund. This process may take up to 5 days from the date of receipt.

4.2. After the inspection, if the refund is approved, we will initiate the refund within 2 business days. The time it takes for the refund to be credited back to your original payment method may vary depending on the payment provider.

  1. Contact Information:

If you have any questions or need assistance regarding our refund policy, please contact our customer support team at artisanwatchmods@gmail.com. We are here to help and will be happy to assist you.

Note: This refund policy is subject to change without prior notice. Any modifications or updates will be posted on our website.

By making a purchase from l'Artisan d'Horlogerie, you acknowledge and agree to the terms and conditions of this refund policy.